Refund and cancellation policy

When a WhizzStudio plan can be cancelled, and when money comes back.

Last updated 25 August 2026

Please have this reviewed. A payment gateway will hold you to whatever this page says. Make sure it matches what you are actually willing to do before you publish it.

Cancelling a plan

You can cancel a paid plan at any time from Billing in your workspace. Cancelling stops the next renewal; your plan continues to the end of the period you have already paid for, and the workspace then reverts to the free plan. Your content is not deleted when a plan ends.

Refunds

Within 7 days of a first purchase. If WhizzStudio is not right for you, write to us within seven days of your first payment and we will refund it in full.
Renewals. A renewal is refundable within 48 hours of the charge if you have not used the plan in that period.
Charged in error. A duplicate or mistaken charge is refunded in full, whenever it is reported.
Part-used periods. We do not otherwise refund the unused part of a period, because the plan was available to you throughout it.

How to ask

Write to support@whizzact.com from the email address on the account, with the invoice number. We will reply within two working days.

How a refund reaches you

Approved refunds go back to the original payment method through our payment gateway. Once we have issued it, the money usually appears within five to seven working days, though the timing is your bank's rather than ours.

Sales made through your own site

If you sell products, bookings or services through a site you publish, the sale is between you and your customer. Your own refund policy applies to it, and you are responsible for honouring it. This page covers only what you pay WhizzAct Private Limited for WhizzStudio itself.